Rocket Health is a bundled service of The Medical Concierge Group, a licensed and registered clinic, laboratory and pharmacy.
We offer telemedicine healthcare services such as doctor consultations through phone calls, Whatsapp and SMS, laboratory sample pickups and medicine delivery at your convenience and from any location within Kampala.
Telemedicine signifies the use of information communication technology (ICT) to increase patient's access to medical care and information.
At Rocket Health, we offer health care services where distance, time and income is a critical factor. Our licensed health care professionals use Whatsapp, phone calls, SMS and email to exchange information for the diagnosis, treatment and prevention of disease and injuries. This is all in the interest of advancing the health of individuals and their communities.
Our customers in Uganda and all over the world have referred to us as Whatsapp Doctors, Doctors-On-Call, Social Media Doctors and many more.
In recognition of this relationship, and as one of many steps to enhance our service delivery to our direct customers, we have introduced a new service that we have branded ‘ROCKET HEALTH’.
Under the name of our parent company, The Medical Concierge Group, we have provided telehealth services for multiple research and public health programs spanning over 50 districts in Uganda. This work has been in partnership with leading organisations like USAID, UNICEF, Ministry of Health, JSI, World Vision, Infectious Diseases Institute (IDI) as well as other international organisations.
It is this diverse and rich experience that we have packaged to extend to more members of the public through our Rocket advantage plans.
Our suite of services includes:
All these are offered as part of subscription packages that bundle all these benefits for your convenience.
If the answer to any of these questions is 'YES' this service is designed for you. Irrespective of one's age, our health care plans are tailored to meet all your out-patient medical needs wherever you are and at your convenience.
3 or more individuals subscribing to any of the above packages get a group discount of 7%
Each package has its own set of features and benefits. Common features across all packages;
We offer telemedicine services to those who have subscribed to one of our Rocket Advantage packages. These services include 24-hour access to medical consultations through our USSD code *280#, phone call, SMS, WhatsApp or email. We also offer mobile laboratory and pharmacy services, and face to face consultations through our telemedicine clinic.
To subscribe for any of our packages, customers can dial *280*5# to subscribe. Once registration is complete, our consultant will call you back and take you through our suite of services.
Our packages are open to everyone, regardless of age and health status.
Our packages have been designed following many years of market research and insights. They focus on out-patient and wellness services that usually take up the majority of healthcare needs for most people.
Through our pre-paid service, one is able to get unlimited consultations with medical professionals conveniently through voice calls, message chat or video calls at any time of the day or night and from any location. One is also able to get discounted medicine and laboratory services also conveniently delivered to your home or office.
The packages are much more affordable and can be accessed from anywhere so long as you have a phone or internet. Every subscribed member will get a unique ID and this is what they will need for us to identify them for any interactions on the various communication platforms.
You can access Rocket Health services through our USSD code *280#. Alternatively, you can use our toll free line – 0800 277 015.
For non-members, they can send they can make a payment to consult our doctors through our website via www.rockethealth.shop
Our services are affordable and start from as low as Ugx 100,000 per person annually. You can select a plan based on your affordability and the benefits you require.
Yes. All consultation with a medical doctor is available 24/7 via calls, SMS and WhatsApp - 0790 512 074 regardless of your geographical location by dialing *280#
Medicine deliveries, laboratory sample pick ups and telemedicine clinic visits are currently limited to Kampala. For non-members, they can access our doctors for consultation at only Ugx 10,000.
We have professional and licensed medical practitioners and pharmacists to handle your health inquiries. All medical practitioners are updated on all changes in care guidelines and medicines through our medical training.
For only UGX 10,000 paid via *280# or www.rockethealth.shop get a consultation from our licensed medical doctors and pharmacists.
Payments for the services offered by Rocket Health can be made via:
The Ugx 10,000 is payable via Mobile Money and online payment.
When you pay Ugx 10,000 for a consultation, you receive a phone call from our Doctors to discuss your condition exhaustively. Every other time you need to consult the Doctor, you will be charged again.
The consultation granted for Ugx 10,000 is for one individual.
All communication with our medical team is secure and confidential. We take the utmost care to ensure the confidentiality of our customers.
Customers, at their discretion, can share their medical details with other health professionals. For example, one can access laboratory tests and results from Rocket Health and share with different medical personnel for specialised treatment.
No, all interactions with Rocket Health's licensed medical practitioners are confidential and securely stored on our servers.
All our subscription packages have individual benefits and not group benefits. Each member is given a unique ID and therefore treated as an individual.
Transitions from one package to another during the subscription contract year is prohibited. A change is permissible at the point of renewing the subscription.
Other than the members on Rocket Access Advantage subscription plan who pay Ugx 20,000 for every teleclinic appointment, all other subscribed members have unlimited free access to the teleclinic only on appointment as set by the doctor.
No, each subscription has individual benefits.
Our services are accessible through our USSD code *280#, our toll free number 0800 277 015, by sending us a WhatsApp via 0790 512 074 or via our social media platforms including Facebook and Twitter - @RocketHealthUg
Yes, you can access Rocket Health services from wherever you are. You can consult a doctor from anywhere 24/7 on the phone and also have medicine refills for chronic care delivered upcountry by dialing *280#.
However, lab sample pick ups and vaccinations are done for clients within a 30 km radius around Kampala including the areas of Mukono, Gayaza, Entebbe and Kawanda.
Yes. All our medical doctors are professional and licensed to extend the quality and personalised medical attention.
Rocket Health offers only outpatient services to customers. We are able to offer emergency services at the clinic however if one contacts us over the phone, we only go as far as offering first aid instructions.
We are currently based in Kampala but one can consult our doctors through SMS, Whatsapp or voice call from any other location. Plans to extend our services to other areas are underway.
At the moment, you can sign up for our services via the e-shop www.rockethealth.shop or dialing *280#.
Payment methods are Mobile Money, EFT, Visa card or cash to our assigned field agent.
The Rocket Health Advantage packages have been carefully designed following extensive market research and insights to address the most critical needs of our population while remaining affordable and very convenient. Unlike most other healthcare plans, we focus on wellness and prevention medicine as well as optimal outpatient care which has been proven to take up to 75% of all healthcare needs.
We have evidence that ongoing remote medical support coupled with wellness check-ups helps to identify medical issues early and allows prompt management that saves time, money and productivity of the patient.
Telemedicine gives you the convenience and eases to access the doctor without having to move to the clinic or the doctor.
You enjoy timely consultations in the comfort of your home or office. Have physicians visit you to take laboratory samples and deliver medicines to you.
Telemedicine allows you to focus on your core business and life needs while the doctors work to extend medical facilities to you wherever you are.
A member of ICEA, GA, AAR, Liberty, Prudential, Sanlam, Jubilee, UAP Old Mutual, Aetna, Bupa or Allianz is entitled to:
When a member consults with the medical doctors and a recommendation for a laboratory test(s) is made.
When a member consults with the medical doctors and a prescription is recommended
You can access Rocket Health services using your insurance by dialing *280#.
Note: The dependants will be asked for the same information.