Rocket Health is a bundled service of The Medical Concierge Group, a licensed and registered clinic, laboratory and pharmacy.
We offer telemedicine healthcare services such as doctor consultations through phone calls, Whatsapp and SMS, laboratory sample pickups and medicine delivery at your convenience and from any location within Kampala.
Telemedicine signifies the use of information communication technology (ICT) to increase patient's access to medical care and information. At Rocket Health, we offer health care services where distance, time and income is a critical factor. Our licensed health care professionals use Whatsapp, phone calls, SMS and email to exchange information for the diagnosis, treatment and prevention of disease and injuries. This is all in the interest of advancing the health of individuals and their communities.
Our customers in Uganda and all over the world have referred to us as Whatsapp Doctors, Doctors-On-Call, Social Media Doctors and many more. In recognition of this relationship, and as one of many steps to enhance our service delivery to our direct customers, we have introduced a new service that we have branded ‘ROCKET HEALTH’.
Under the name of our parent company, The Medical Concierge Group, we have provided telehealth services for multiple research and public health programs spanning over 50 districts in Uganda. This work has been in partnership with leading organisations like USAID, UNICEF, Ministry of Health, JSI, World Vision, Infectious Diseases Institute (IDI) as well as other international organisations.
It is this diverse and rich experience that we have packaged to extend to more members of the public through our Rocket advantage plans.
Our suite of services includes; a telemedicine/teleconsultation (doctor consultation) service, delivery of mobile and laboratory services, a clinic for physical engagement, home and clinic vaccination services, chronic care management and an online e-shop for purchase of pharmaceutical and laboratory services.
All these are offered as part of subscription packages that bundle all these benefits for your convenience.
Are you a university student in need of medical information on topics like reproductive health?
Are you swamped at the office with pressing deadlines?
Do you find the cost of accessing medical care for you and your family high?
Are you feeling unwell and are unable to leave your home to visit a health centre?
Do you have type 2 diabetics and hypertension and have challenges accessing medical attention and drugs to help you manage that condition?
Do you have a dependant with hypertension and diabetes that you need to be monitored closely?
Do you have a medical insurance card and would like access to remote medical care?
If the answer to any of these questions is 'YES' this service is designed for you. Irrespective of one's age, our health care plans are tailored to meet all your out-patient medical needs wherever you are and at your convenience.
Rocket Access Advantage at Ugx 100,000 per individual per year
Rocket Plus Advantage at Ugx 270,000 per individual per year
Rocket Supreme Advantage at Ugx 370,000 per individual per year
Rocket Ultimate Advantage packages are available in three options at Ugx 1,400,000 and Ugx 2,150,000
3 or more individuals subscribing to any of the above packages get a group discount of 7%
Each package has its own set of features and benefits. Common features across all packages;
We offer telemedicine services to those who have subscribed to one of our Rocket Advantage packages. These services include 24-hour access to medical consultations through a phone call, SMS, WhatsApp or email. We also offer mobile laboratory and pharmacy services, and face to face consultations through our telemedicine clinic.
To subscribe for any of our packages, customers can send a free SMS with the keyword "Join" to 8080 and follow through the conversations.
Once registration is complete, our consultant will call you back and take you through our suite of services.
Our packages are open to everyone, regardless of age and health status.
Our packages have been designed following many years of market research and insights. They focus on out-patient and wellness services that usually take up the majority of healthcare needs for most people.
Through our pre-paid service, one is able to get unlimited consultations with medical professionals conveniently through voice calls, message chat or video calls at any time of the day or night and from any location. One is also able to get discounted medicine and laboratory services also conveniently delivered to your home or office.
The packages are much more affordable and can be accessed from anywhere so long as you have a phone or internet. Every subscribed member will get a unique ID and this is what they will need for us to identify them for any interactions on the various communication platforms.
We have an SMS platform where our subscribed members can send a message, at no cost, requesting our doctors to call them. Subscribed members send the keyword ‘Doc’ to 8080 and non-members send ‘Care’ to 8080. Those whose subscription provides for a direct call-in service to access our Doctors have been given a private number to use.
Our services are affordable and start from as low as Ugx 100,000 per person annually. You can select a plan based on your affordability and the benefits you require.
Yes. All consultation with a medical doctor is available 24/7 via calls, SMS and WhatsApp regardless of your geographical location. Medicine deliveries, laboratory sample pick ups and telemedicine clinic visits are currently limited to Kampala. For non-members, they can access our doctors for consultation at only Ugx 10,000.
We have professional and licensed medical practitioners and pharmacists to handle your health inquiries. All medical practitioners are updated on all changes in care guidelines and medicines through our medical training.
For only Ugx 10,000 paid via www.rockethealth.shop get a consultation from our licensed medical doctors and pharmacists.
Payments for the services offered by Rocket Health can be made via:
The Ugx 10,000 is payable via Mobile Money and online payment.
When you pay Ugx 10,000 for a consultation, you receive a phone call from our Doctors to discuss your condition exhaustively. Every other time you need to consult the Doctor, you will be charged again.
The consultation granted for Ugx 10,000 is for one individual.
All communication with our medical team is secure and confidential. We take the utmost care to ensure the confidentiality of our customers.
Customers, at their discretion, can share their medical details with other health professionals. For example, one can access laboratory tests and results from Rocket Health and share with different medical personnel for specialised treatment.
No, all interactions with Rocket Health's licensed medical practitioners are confidential and securely stored on our servers.
All our subscription packages have individual benefits and not group benefits. Each member is given a unique ID and therefore treated as an individual.
Transitions from one package to another during the subscription contract year is prohibited. A change is permissible at the point of renewing the subscription.
Other than the members on Rocket Access Advantage subscription plan who pay Ugx 20,000 for every teleclinic appointment, all other subscribed members have unlimited free access to the teleclinic only on appointment as set by the doctor.
No, each subscription has individual benefits.
Rocket Health services can be accessed via a phone call, SMS, WhatsApp, website www.rockethealth.shop and the teleclinic located on Rumee building along Lumumba Avenue in Kampala.
You can call the toll free number 0800 277 015 or send a shortcode with the keyword "Join" to 8080
Yes and here is how:
Yes. All our medical doctors are professional and licensed to extend the quality and personalised medical attention.
Rocket Health offers only outpatient services to customers. We are able to offer emergency services at the clinic however if one contacts us over the phone, we only go as far as offering first aid instructions.
We are currently based in Kampala but one can consult our doctors through SMS, Whatsapp or voice call from any other location. Plans to extend our services to other areas are underway.
At the moment, you can sign up for our services via the e-shop or SMS by sending the keyword 'Join' to 8080 and follow through with the conversations. Payment methods are Mobile Money, EFT, Visa card or cash to our assigned field agent.
The Rocket Health Advantage packages have been carefully designed following extensive market research and insights to address the most critical needs of our population while remaining affordable and very convenient. Unlike most other healthcare plans, we focus on wellness and prevention medicine as well as optimal outpatient care which has been proven to take up to 75% of all healthcare needs.
We have evidence that ongoing remote medical support coupled with wellness check-ups helps to identify medical issues early and allows prompt management that saves time, money and productivity of the patient.
Telemedicine gives you the convenience and eases to access the doctor without having to move to the clinic or the doctor. You enjoy timely consultations in the comfort of your home or office. Have physicians visit you to take laboratory samples and deliver medicines to you. Telemedicine allows you to focus on your core business and life needs while the doctors work to extend medical facilities to you wherever you are.
A member of ICEA, Liberty, Prudential, Sanlam, Jubilee or UAP Old Mutual is entitled to:
When a member consults with the medical doctors and a recommendation for a laboratory test(s) is made.
When a member consults with the medical doctors and a prescription is recommended
Note: The dependants will be asked for the same information.