• Medical insurers have widened their insurance members’ service offerings by adding convenient access to healthcare with Rocket Health.
• As a member of ICEA, Liberty, Prudential, Sanlam, Jubilee and UAP Old Mutual, you can now have personal access to a medical doctor by calling the toll-free number provided for you by the insurer.
• In the event that a doctor recommends laboratory tests, a laboratory technician from Rocket Health will come to your preferred location (within Kampala) and pick up the sample for testing.
• Results will be communicated and explained by the doctor over the phone and sent to the patient/guardian by email.
• In case the doctor prescribes medicines, a pharmacy technician from Rocket Health will have these delivered to your preferred location.
• The same verification process using the fingerprint and medical insurance card will still be used when the Rocket Health team comes to you.

A member of ICEA, Liberty, Prudential, Sanlam, Jubilee or UAP Old Mutual is entitled to:

• Phone consultations with a medical doctor whenever may be necessary.
• Collection of laboratory samples for tests recommended by the medical doctor from a preferred location within Kampala.
• Delivery of medicines prescribed by the medical doctor within Kampala.
• In-person clinic visits for a physical examination recommended by a medical doctor. (The Rocket Health Clinic is located along Lumumba Avenue at Rumee building on the Ground floor.)
• Follow up phone call reviews with a medical doctor to check/report on a member’s progress with the care plan recommended to ensure desirable health outcomes.
• Management of chronic conditions that include monthly medicine refills, routine tests and check-ups with a physician.

• ICEA: 0800220741
• Liberty: 0800277010
• Prudential: 0800277005
• Sanlam: 0800277020
• UAP Old Mutual: 0800220740
• Jubilee: 0800211044
• The toll-free numbers are available 24/7.

When a member consults with the medical doctors and a recommendation for a laboratory test(s) is made.

• The doctor confirms the member’s preferred location and places an order for the test.
• A licensed laboratory technician from Rocket Health arrives at the member’s location.
• The laboratory technician verifies the insurance membership using the member’s insurance card and fingerprint.
• The laboratory technician safely collects the sample from the patient for testing.
• Tests are run at the licensed laboratory by the Rocket Health team.
• The medical doctor contacts the member by phone and explains the laboratory test results.
• The laboratory test results are sent by email to the member.

When a member consults with the medical doctors and a prescription is recommended

• The doctor confirms the member’s location and places an order for the medicine.
• A Pharmacy technician from Rocket Health arrives at the member’s location.
• The laboratory technician verifies insurance membership using the member’s insurance card and fingerprint.
• The pharmacy technician hands over the medicine to the member’s preferred location.

• In case a physical examination is required, contact Rocket Health through the toll-free line provided to you by the insurer.
• An appointment will be scheduled at the Rocket Health clinic along Lumumba Avenue, at Rumee building on the ground floor.
• A reminder phone call on the day of the appointment will be made by Rocket Health.

• The medical doctor consultations are available from any member within Uganda. Call the toll-free number availed to you by the insurer to access.
• Plans to make the pharmacy delivery and lab sample pick up service available outside of Kampala are underway.

• The phone consultations with our medical doctors are available 24 hours a day, 7 days a week including public holidays.
• The Rocket Health Clinic on Lumumba Avenue is open from 8:00 am to 8:00 pm every day of the week.

• The Rocket Health Clinic is located along Lumumba Avenue on Rumee building, ground floor (next to RwandAir).

• In case of an emergency, it is advisable to go directly to the nearest medical facility.
• In the event that you contact the doctors through the number given to you by the insurer, the medical doctors can offer guidance on any possible first aid depending on the condition. The medical doctors will still recommend you visit the nearest medical facility that you can go to for further care.

• The specialist services available at the clinic are:
• Breastfeeding and lactation
• Physicians
• Plastic Surgeon

• The insurer will take care of all expenses for their members except for the services or medicines that are not covered under the benefits.
• The doctors will inform the members of the services and medicines that are not covered by the insurer whenever the need arises.

• There are no limits to how many times a member can use the service so long as they have not reached the maximum limit of their outpatient benefit cover.

• At the point of contacting Rocket Health whether at the Clinic or through the toll-free number, the medical doctors will request the following details:
• Member (Principal or dependant) names
• Insurance member number
• Scheme/Organisation under which you are covered if any.
• Relationship category i.e. Principal beneficiary or dependant.

Note: The dependants will be asked for the same information.

• Keep an active insurance cover with an outpatient cover benefit with the listed insurance partners.

• You can subscribe to the Rocket Health annual healthcare plans that start from as low as Ugx 100,000 a year.
• To sign up for the Rocket Health annual healthcare plans, SMS the word JOIN to 8080 toll-free and follow the prompts or sign up online at https://www.rockethealth.shop/product-category/health-plan-subscriptions/.
• Get more information by calling the customer support team on 0800 277015 toll-free.