Welcome to Rocket Health

Rocket Health is a service of The Medical Concierge Group , a licensed and registered Clinic, Laboratory and Pharmacy.
  • Rocket Health has partnered with some of the insurance companies to add telemedicine as a member benefit.


  • If you are insured under UAP Old Mutual, you can now access convenient health care services with Rocket Health. Click here to know more about the partnership between Rocket Health and UAP Old Mutual.

  • UAP Old Mutual has widened its insurance members’ service offerings by adding convenient access to healthcare with Rocket Health.


  • As a member of UAP Old Mutual, you can now have personal access to a medical doctor by calling 0800 220 740 toll free from anywhere in Uganda.


  • In the event that a doctor recommends laboratory tests, a laboratory technician from Rocket Health will come to your preferred location (within Kampala) and pick up the sample for testing.


  • Results will be communicated and explained by the doctor over the phone and sent to the patient/guardian by email.


  • In case the doctor prescribes medicines, a pharmacy technician from Rocket Health will have these delivered to your preferred location.


  • The same verification process using the fingerprint and medical insurance card will still be used when the Rocket Health team comes to you.


  • Rocket Health is a service offering phone call consultations with licensed medical doctors as a first-point-of-contact and is available 24 hours a day, 7 days a week.


  • Rocket Health has a pharmacy delivery service for medicines to the client’s preferred location and operates from 8:00am to 8:00pm.


  • Rocket Health has a mobile laboratory service that will pick up samples for laboratory tests from a client’s preferred location and operates from 8:00am to 8:00pm.


  • Rocket Health runs a state-of-the-art clinic open between 8:00am to 8:00pm everyday of the week. The clinic is an appointment-only clinic to guarantee quality patient experience. Set your appointment by calling 0800 220 740 toll free.


  • Phone consultations with a medical doctor whenever may be necessary.

  • Delivery of medicines prescribed by the medical doctor within Kampala.

  • Pick up of laboratory samples for tests recommended by the medical doctor from a preferred location within Kampala.

  • In-person clinic visits for a physical examination recommended by a medical doctor.

  • The Rocket Health Clinic is located along Lumumba Avenue at Rumee building on the Ground floor.

  • Follow up phone call reviews with a medical doctor to check/report on a member’s progress with the care plan recommended to ensure desirable health outcomes.

  • Now. This service is currently available.

  • Call a medical doctor today on 0800 220 740 for any medical inquiry.

  • The doctors are available 24 hours a day, 7 days a week including public holidays.

Call 0800 220 740. A toll free number available 24/7.

When a member consults with the medical doctors and a recommendation for a laboratory test(s) is made:

  • The doctor confirms the member’s preferred location and places an order for the test.


  • A licensed laboratory technician from Rocket Health arrives at the member’s location.


  • The laboratory technician verifies UAP Old Mutual membership using the member’s insurance card and fingerprint.


  • The laboratory technician safely collects the sample from the patient for testing.


  • Tests are run at the licensed laboratory by the Rocket Health team.


  • The medical doctor contacts the member by phone and explains the laboratory test results.


  • The laboratory test results are sent by email to the member.


When a member consults with the medical doctors and a prescription is recommended:

  • The doctor confirms the member’s location and places an order for the medicine.


  • A Pharmacy technician from Rocket Health arrives at the member’s location.


  • The laboratory technician verifies UAP Old Mutual membership using the member’s insurance card and fingerprint.


  • The pharmacy technician hands over the medicine to the member’s preferred location.


  • The medical doctor consultations on 0800 220 740 toll free are available to any member within Uganda.


  • Plans are underway to make the pharmacy delivery and lab sample pick up service available outside of Kampala.


  • UAP Old Mutual.


  • We are in advanced discussions with other leading medical insurance providers in Uganda.


  • The phone consultation with a medical doctor on 0800 220 740 is available 24 hours a day, 7 days a week including public holidays.


  • The Rocket Health Clinic on Lumumba Avenue is open between 8:00am to 8:00pm every day of the week.


  • The Rocket Health mobile pharmacy and laboratory are open between 8:00am to 8:00pm every day of the week.


The Rocket Health Clinic is located along Lumumba Avenue on Rumee building, ground floor (next to RwandAir).

A welcome message is played when a member calls 0800 220 740 and then directly connects to the next available, qualified and licensed medical doctor.

  • The medical doctor picks up the call as soon as possible.


  • During peak hours, it is possible one may have to join a queue before getting connected to the medical doctor or be called back.


  • In case of an emergency, it is advisable to go directly to the nearest medical facility.


  • In the event that you contact the doctors on 0800 220 740, the medical doctors can offer guidance on any possible first aid depending on the condition. The medical doctors will still recommend you visit the nearest medical facility that you can go to for further care.


  • All medical consultations are handled by general practitioners.


  • Members with chronic illnesses will be handled by both general practitioners and specialists.


  • UAP Old Mutual will take care of all expenses for their members except for the services or medicines that are not covered under the benefits.


  • The doctors will inform the members on the services and medicines that are not covered by the insurer whenever need arises.


There are no limits to how many times a member can use the service so long as they have not reached the maximum limit of their outpatient benefit cover.

At the point of contacting Rocket Health whether at the Clinic or on 0800 220 740, the medical doctors will request for the following details:

  • Insurance member number.


  • Scheme/Organisation under which you are covered if any.


  • Relationship category i.e. Principal beneficiary or dependant.


Note: The dependants will be asked for the same information.

  • Keep an active insurance cover with UAP Old Mutual with an outpatient cover benefit.


  • Call 0800 220 740 for any medical concerns.