Job Advert: Pharmacy B2B Client Relations Officer

Job Title: Pharmacy B2B Client Relations Officer

Reporting to: B2B Client Relations Lead

Duty Station: Kampala

Job Type: Full time

Job purpose

To support the development and implementation of strategies to drive B2B client acquisition, retention and satisfaction to achieve market dominance in East Africa

Duties and responsibilities;

Client Engagement and Management

• B2B clients relationship and stakeholder management  
• Support accurate customer needs analysis, quantification, forecasting and procurement planning
• Sales and Customer order management to ensure timely processing and delivery of orders
• Implement order tracking mechanisms and work collaboratively with the logistics team to ensure efficient and timely delivery of orders
• Conduct customer surveys and implement responsive feedback and follow-up mechanism
• Effectively manage a responsive complaints management system.

Operations Excellence and Compliance

• To support the development of policies/guidelines and acquisition of required licenses to ensure compliance with regulatory requirements
• Support development, training, Implementation and compliance to guidelines and standard operating procedures for B2B operations
• Support development of appropriate technology to effectively deliver Pharmacy B2B services 
• Support development of relevant KPIs, targets and monitoring mechanisms to ensure continuous improvement of customer experience. 
• Ensure adequate resources are available and well managed for effective operations
• Support the Periodic Reporting of B2B pharmacy business unit performance
• Ensure continuous quality improvement in the delivery of overall pharmacy services in collaboration with all section leads.
• Take up any other roles as may be assigned.

Qualifications and Experience

• • Bachelors in Business/Marketing/Project/Operations/healthcare management or another related program
  • A degree/Diploma in Pharmacy or Postgraduate training/certification in a relevant field is an added advantage
  • Minimum of 2 years of working experience in a marketing/management role preferably in the health sector/pharmaceutical supply chain
  • Experience or qualification in the use of digital technologies is an added advantage

Job Skills and Person specifications

• Innovative
• Marketing and Sales
• Stakeholder management
• Excellent communication and presentation skills.
• Ability to work independently and multi-task effectively
• High levels of organization and output-oriented
• Good Information Technology skills

Values

• • Integrity
  • Quality
  • Innovation
  • Customer satisfaction

Deadline: 10th August 2022

Apply  HERE