Job Advert: Pharmacy B2B Client Relations Officer

Job Title: Pharmacy B2B Client Relations Officer

Reporting to: B2B Client Relations Lead

Duty Station: Kampala

Job Type: Full time

Job purpose

To support the development and implementation of strategies to drive B2B client acquisition, retention and satisfaction to achieve market dominance in East Africa

Duties and responsibilities;

Client Engagement and Management

  • B2B clients relationship and stakeholder management  
  • Support accurate customer needs analysis, quantification, forecasting and procurement planning
  • Sales and Customer order management to ensure timely processing and delivery of orders
  • Implement order tracking mechanisms and work collaboratively with the logistics team to ensure efficient and timely delivery of orders
  • Conduct customer surveys and implement responsive feedback and follow-up mechanism
  • Effectively manage a responsive complaints management system.

Operations Excellence and Compliance

  • To support the development of policies/guidelines and acquisition of required licenses to ensure compliance with regulatory requirements
  • Support development, training, Implementation and compliance to guidelines and standard operating procedures for B2B operations
  • Support development of appropriate technology to effectively deliver Pharmacy B2B services 
  • Support development of relevant KPIs, targets and monitoring mechanisms to ensure continuous improvement of customer experience. 
  • Ensure adequate resources are available and well managed for effective operations
  • Support the Periodic Reporting of B2B pharmacy business unit performance
  • Ensure continuous quality improvement in the delivery of overall pharmacy services in collaboration with all section leads.
  • Take up any other roles as may be assigned.

Qualifications and Experience

    • Bachelors in Business/Marketing/Project/Operations/healthcare management or another related program
    • A degree/Diploma in Pharmacy or Postgraduate training/certification in a relevant field is an added advantage
    • Minimum of 2 years of working experience in a marketing/management role preferably in the health sector/pharmaceutical supply chain
    • Experience or qualification in the use of digital technologies is an added advantage

Job Skills and Person specifications

  • Innovative
  • Marketing and Sales
  • Stakeholder management
  • Excellent communication and presentation skills.
  • Ability to work independently and multi-task effectively
  • High levels of organization and output-oriented
  • Good Information Technology skills


    • Integrity
    • Quality
    • Innovation
    • Customer satisfaction

Deadline: 10th August 2022

Apply  HERE

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